TERMS AND CONDITIONS

The aim of the present document is to establish the conditions for use of the website WWW.ACEITESLAMATILLA.COM as well as the conditions for purchase through the website.  Please read the present PURCHASING TERMS and CONDITIONS carefully, and also the PRIVACY POLICY before using this website.  You may print out these conditions.  By using this website or placing an order here the user accepts our PURCHASING TERMS AND CONDITIONS as well as our PRIVACY POLICY.  Therefore, should you not agree with our conditions, you should desist from using our website.

 

GENERAL INFORMATION

In compliance with the duty of information regulations as set out in art 10 of Law 34/2002 dated 11th July for the Information Society and Electronic Commerce Services, we hereby inform you that ownership of this website belongs to ACEITES LA MATILLA, CIF/NIF B90407362, registered address P.I. BRENES CALLE D, PARCELA 106 – 41410, CARMONA, SEVILLE, SPAIN, email address ADMINISTRACION@ACEITESLAMATILLA.COM, telephone +34 653264399, hereafter ACEITES LA MATILLA.

 

USE OF THE WEBSITE

By using this website and by placing orders here, the user undertakes to abide by the following principles:

* To use the website solely with the purpose of searching for products and placing orders.

* To not place any false or fraudulent orders.  Should an order reasonably be considered fraudulent, ACEITES LA MATILLA is authorised to annul said order and to inform the relevant authorities.

* To have the legal standing to enter into contracts (the user must declare they are over 18 years of age).

* To provide contact details truly and exactly in order to process delivery of the orders.

 

DATA PROTECTION

ACEITES LA MATILLA informs users of this website about its policy regarding handling and protection of personal data which might be gathered through browsing or contracting our services through our PRIVACY POLICY.  You may access the PRIVACY POLICY on our website at any time.

 

PURCHASING CONDITIONS

Service availability.  Users may place orders for the products offered on this website for delivery to an address within Spain as well as any other country.

 

LANGUAGE

Terms and Conditions for Purchasing on WWW.ACEITESLAMATILLA.COM

All contracts will be drawn up in Spanish.

 

AVAILABILITY OF THE PRODUCTS

Orders are subject to availability of the products.  Should there arise any difficulties in regards to supply of the products or should the product be out of stock, ACEITES LA MATILLA will inform the client either by email or by telephone and will refund any amount paid for the product or products not available, or we will change the product for another of the same value, as the client should decide.

 

PRICES

The prices of our products include all current Spanish taxes but not delivery charges, which must be added to the total amount.  ACEITES LA MATILLA reserves the right to modify prices at any time, but products will be invoiced at the price current at the moment of placing the order (subject to availability).

The purchasing order will show the total price of the product / products including VAT (where applicable) and corresponding delivery charges, as indicated below.

The applicable VAT rate will be at the prevailing rate for each specific product.

For deliveries to the Canary Islands, Ceuta and Melilla, delivery will be exempt of VAT according to article 21 of Law 37/1992, while remaining subject to the application of the corresponding taxes and excise duties in line with the prevailing regulations in each of these territories.

In other countries, corresponding tax will be applied where applicable.

 

Delivery within Spain

For orders below €100, delivery charges are €7.50, which must be added to the total amount of the order.  Delivery charges will therefore be borne by the customer.

 

Deliveries outside Spain

For orders to be delivered anywhere within the European Union and which are under €100, shipping charges will be €15, which must be added to the total amount of the order.  Shipping costs will therefore be borne by the customer. Shipping costs to other countries will depend on the destination and clients will be notified before finalising the purchase.

 

How to place an order

To place an order, first select the item or items of your choice.  Once you have selected all the items you desire, these will be added to your shopping basket. The next step will be to process the order and make the payment.  In order to do so, please follow the steps required on the website page and follow the shopping indications that appear on screen.  You will only be asked for those details which are necessary for the purchase and subsequent delivery of the order.  Before completing your order, you will need to EXPRESSLY ACCEPT the present TERMS AND CONDITIONS as well as our PRIVACY POLICY.

The remaining data registered on the website constitute proof of the transactions made.  The client will receive confirmation of their order by email.

During the process, before making the payment you will be able to modify the data on your order.  The order will not be formalised until the process has been completed upon payment.  Once you click on ‘Pay now’, you will be committed to acquiring and paying for the products selected; this step is a binding commitment.

There is no limit to the number of products you may purchase.  The user may place an order for any of our products they choose, with no established minimum or maximum limits.

 

Right to cancel an order

ACEITES LA MATILLA reserves the right to reject an order from any client with whom they may be involved in a dispute.  In addition, ACEITES LA MATILLA has the right to reject or cancel an order on reasonable grounds, for example:

* Because of an error in the invoice details (which may be incorrect or impossible to verify)

* If there exists suspicion of fraud with the bank card

* If it is not possible to deliver to the given address

* If the user is under 18 years old

* If full payment has not been made.

 

Method of Payment

Payment can be made by bank card, PayPal or bank transfer.  In the case of payment by bank card or PayPal, the total amount of the order, which will include delivery charges according to each case, will be charged to the client’s account at the moment of purchase.

Payment is only accepted in EUROS.

With payments by card and in the case of any incident occurring during the process (for example if the terminal notifies rejection of the card), the order will be automatically cancelled.  The payment system for bank cards will be executed through the payment gateway of Caixabank’s ‘RedSys’.

By clicking on ‘Pay now’, the user confirms both the payment of the order and that the bank card is theirs.  In order to minimise the risk of unauthorised access, bank card details will be encrypted.  Bank cards will be subject to checks and authorisations from the issuing entity.  Should said entity not authorise the payment, the order will be automatically cancelled and the system will inform the client regarding the cancellation.

In the case of selecting to pay through PayPal, it will be through PayPal’s payment platform and processed according to the conditions of said payment platform.

ACEITES LA MATILLA also offers the possibility of making payments by bank transfer.

The order will be delivered to the address indicated once payment has been received for the total amount of the order.  Should payment not be in full, ACEITES LA MATILLA reserves the right to not deliver the goods until full payment is received from the client.

 

Delivery

Items will be delivered to the address indicated by the user.

Delivery time will be between 24 and 72 hours (working days) for addresses on the mainland and 7 working days for delivery to the Balearic Islands, the Canary Islands, Ceuta and Melilla.

Delivery times indicated will always be met as long as there are no unexpected or extraordinary circumstances of force majeur.  If, for any reason, we are not be able to meet delivery times, we will inform you of this matter and will give you the option to continue with the purchase and establish a new delivery date or to cancel the payment with a total refund of the amount paid.

For the purposes of these TERM AND CONDITIONS, it will be understood that delivery has been completed at the moment when the client, or a third person authorised by the client, receives the items and which will be accredited by signature confirming receipt at the agreed delivery address.

 

If we cannot deliver

If it were not possible to deliver the order to the indicated address, ACEITES LA MATILLA will try and deliver to a third party designated by the client or will try and deliver at a later date.  In this case, if you are not going to be at home, please contact ACEITES LA MATILLA in order to agree on delivery for a different day.

If the order cannot be delivered within 15 days from the date of availability to deliver due to no fault of ACEITES LA MATILLA, we will take it that you wish to withdraw from the contract and will terminate said contract forthwith.

As a consequence of the termination of the contract, we will refund all payments received from the user, including delivery charges, without undue delay and, in any case, within 14 days from the resolution of the termination of the contract.  Please bear in mind that the transport resulting from the resolution may imply additional costs, whereby ACEITES LA MATILLA is authorised to pass these costs on to the client.

 

Cancelling an order

The user retains the right to cancel an order with no explanations.  This right is the right of withdrawal established by art. 102 of the Royal Legislative Decree 1/2007, 16th November, whereby the Consolidated Text of the General Law for the Protection of Consumers and Users and other complimentary laws.

To cancel an order, you may use the form found in the link “RIGHT OF WITHDRAWAL”, or you may notify us by email to ADMINISTRACION@ACEITESLAMATILLA.COM, or by post to the following address:  P.I. BRENES, CALLE D, PARCELA 106, 41410, CARMONA, SEVILLA.

If you send us an email or written message, please include the details of your order to help us identify it.

The deadline for withdrawal is 14 calendar days from when the client or a third party designated by the client, not including the transporter, receives physical possession of the goods or, if the order is delivered in several shipments, 14 days from when the client or a third party designated by the client, not including the transporter, receives physical possession of the last of the mentioned goods.

Once the user has exercised their right of withdrawal, they should return the items to the address indicated and take full responsibility for the costs of returning the goods.  Please bear in mind that if you decide to return the items as freight collect, we are authorised to charge you for the costs that may have been incurred.

The right of withdrawal is applicable exclusively to those items which are returned in the same conditions in which they were received.  No refund will be made if the product has been used beyond simple opening, of products which are not in the same condition in which they were shipped or that have been damaged in any way.  Therefore, you should be careful with the item(s) you have in your possession.  Please return the item using or including the original wrapping with all the labels.  Please do not remove the labels until you are sure that you wish to keep the item.

After examining the item, we will let you know if you are eligible for a refund.

If the goods returned include the total items purchased, the process has been followed correctly and the returned items are new and unused, we will proceed to refund the total amount of the purchase as well as the delivery costs in no more than 14 days from receipt of the cancellation.

If the returned goods only includes a part of the order, the process has been followed correctly and the returned items are new and unused, we will refund the amount corresponding to the returned goods only, not including the delivery costs.

 

Return of damaged goods

If you return items because they are faulty or damaged, or if the descriptions do not correspond faithfully, we will proceed to refund the total amount of the products together with the corresponding costs of delivery and return of the item.

 

RESPONSIBILITIES

Access to and use of this website is the responsibility of the users.  ACEITES LA MATILLA does not guarantee:

– the infallibility, availability, continuity, or the inexistence of deficiencies regarding security of the site.

– that the content of the website or the information that passes through the site is free from viruses or other harmful elements, or that there may not exist errors, omissions or misstatements.

– against possible damage or harm resulting from interferences, omissions, interruptions, computer viruses, malfunctions or disconnections in the operational function of the website.

– delays in or blockages in the use of this site due to deficiencies or excess load in its Data Processing System, nor damage which may be caused by third persons by means of unlawful trespass beyond the control of ACEITES LA MATILLA.

– ACEITES LA MATILLA shall not be held responsible for any damage or harm the user may suffer as a consequence of errors, defects or omissions in information given provided it proceeds from outside sources.

Mere access to the website does not imply that a business relationship of any type has been established between ACEITES LA MATILLA and the user.

 

Transfer of rights and obligations

The contract is binding for both the client and ACEITES LA MATILLA, as well as for our respective successors and assignees.  The client cannot transfer, assign or other and anywise transfer a contract or any of the rights or obligations undertaken without prior consent in writing from ACEITES LA MATILLA. We may transfer, assign, subcontract or in any other way transfer a contract or any of the rights or obligations undertaken at any moment during its validity.

In order to avoid any doubts, said transfers, assignments or other transfers will not affect the rights which, in your case as a consumer, are recognised by the law, neither will they annul, reduce or limit in any way the guarantees, explicit as well as tacit, which we may have granted.

 

INFORMATION AND CONTENT OF THE WEBSITE

The information shown on the website is current as of the date of the last update.  ACEITES LA MATILLA reserves the right to update / modify / eliminate information on this website at any moment and with no prior warning.

Where the website contains links to other websites and third party resources, said links are given solely for informational purposes.  ACEITES LA MATILLA does not have any control over the content of said websites or resources.  Therefore, we do not accept responsibility for any damage or loss brought about by using or accessing said links.

ACEITES LA MATILLA reserves the right to modify the TERMS AND CONDITIONS of Purchase.  Any modifications made will not backdated.

If you do not agree with the modifications made, we recommend that you desist from using our website.

 

VIRUSES, HACKING AND OTHER ATTACKS AGAINST INFORMATION SYSTEMS

The user must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any programme or technological material that is harmful or prejudicial.  The user will not attempt unauthorised access to this website, to the server where the website is situated or any server, computer or database linked or related to our website.  The user undertakes to not attack this website.

Non-compliance with this clause could lead to sanctions as set out by applicable regulations.

We will inform the competent authorities of any breach of said regulations and we will cooperate with them to discover the identity of the attacker.

In addition, in case of non-compliance with the present clause, the offender will immediately cease to be authorised to use this website.  We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any programme or technological material that is harmful or prejudicial and that may affect their computer, computing equipment, data or material as a consequence of using this website or downloading content from it or from sites the user has been redirected to.

 

INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT

The user acknowledges and consents that all copyrights, brand names and all other industrial and intellectual property rights in regards to the material and content included as part of this website pertain at all times to ACEITES LA MATILLA.  The user may use said material only as expressly authorised.

 

APPLICABLE LAW AND JURISDICTION

Use of this website and contracts of purchase through it are regulated by Spanish law.  Any dispute which may arise or may be related to the use of the website or with said contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

You may submit any complaint or grievance to ACEITES LA MATILLA by email to ADMINISTRACION@LAMATILLA.COM or by post to P.I. BRENES, CALLE D, PARCELA 106, 41410 CARMONA, SEVILLE, SPAIN.